What is  Your CANCELLATIONS POLICY? 

No refunds, No exceptions.

We begin planning, permitting,  and purchasing items for an event well in advance based on your pre-registration. Therefore we have a strict no refund policy. Be aware when you decide to register. We feel like our flexible transfer and change policies should accommodate most people and situations.

1. GRO CANCELLATION POLICY No refunds, No exceptions.
   1. Up to 45 Days Prior to the event:  Deadline to Defer to the following year. A fee may apply. You must transfer to the same race and Category. Deferrals are good for 1 year only. You can not defer a second year. You may transfer your entry to another person if you have a deferred entry, but it must be done 30 days prior to the event.
   2.  Up to 10 Days Prior to the Event;
      1. You may transfer your entry to a different participant using the online transfer tool. Registration is transferable to the current event and year only. The deadline to Transfer is 10 days prior to the event online.
      2. You may change to a different category for a fee. The last day to make changes is 10 days prior to the race.
      3. If there is a waitlist in your category, you may request a credit or refund if there is a person who can take your spot off the waitlist.
      4. You may cancel your entry and receive a credit valued at 40% of your entry fee to use toward any GRO event within 1 year of cancellation. You MUST cancel no less than 10 days prior to the scheduled event.
   3. 9-0 Days before the Event:  Cancellations less than 10 days prior to an event and no-shows do not qualify for a credit.

   Cancelations must be made in writing to info@groraces.com. Cancelation inquiries will not be accepted via text or social media messaging.

   Event Cancellations

   The safety of racers, your crew, and our volunteers and staff is critically important to us here at GRO ! This means there may come a time when a race must be delayed,  shortened or canceled due to Mother Nature or other uncontrollable circumstances. In this situation we will do our best to modify times so we can get fair results, but under no circumstances will refunds be issued.

   exception: If the event is canceled due to a second COVID 19 shutdown participants can either be transferred to a future year or receive a 50% credit to another GRO Race.

2. Transfers and Changes 

YOU Can now edit items on your registration if you have a Bikereg Account.  Racer name, phone, address, and email. You can also change the team category or team names. 

Transfers and Category Changes must be made through your BikeReg Account. Some actions are not allowed if you register as a guest. Change fees will apply.

If you change to a lessor distance you will not receive a refund on the price difference but we will not charge you a change fee.

If you change to a higher-priced category you will pay the change fee + the price difference.

3. Participant Insurance 

We highly suggest you purchase the insurance with your registration provided by BikeReg. This is separate from our company and will cover you in case of illness,  injury, or event cancelations due to weather and other unforeseen situations.

If you purchase the insurance and have a claim, call BikeReg directly. We can not process your claim. But, if you file one it will void any rights to a credit or transfer on our end. You can’t do both.